Returns Policy ®

Standard Item Return Policy:

 

 

Our standard item return policy is in place to protect the customer, please read if your item is eligible for a refund. Please read the full product description before purchasing anything. All sales are final:

 

 

 

What is eligible? :

- Item lost in postal delivery

- Damaged or faulty garment (e,g misprinted rhinestone print) 

- Item has been sent to the customer in the wrong size or colour

 

 

What does not qualify:

- Size Exchanges :

As every Item is made to order, we have zero excess stock to exchange your garment with.

 

- Incorrect address added by customer:

If we can retrieve the parcel back, the order will be sent to the customer again but if the item cannot be found, we are not in pace to issue any refund.

 

Import Charges

-Any other issue that we are not at fault for or have any power or say in. For example; Customs Charge, Import Tax & any individual Tariffs.

 

 

Valencia Ropa 2021 ®